Conditions and informations

Your booking becomes binding after your written booking order and our written confirmation.

In case of a fixed reservation we ask you for a deposit of 50% of the booked value as a bank transfer within 2 weeks to our account (IBAN: IT36K0805623110000301002040 BIC:RZSBIT21111) or online with your credit card.
Attention: Please specify "deposit" in you bank transfer.

Please inform us in advance if you need to cancel your holiday. Cancellations will only be accepted in writing. 
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:

• Cancellation until 31 days prior the day of arrival: no cencellation fee and the deposit will be refunded
• Cancellation from 30 until 8 days before the day of arrival: 50% of the agreed total price less the paid deposit.
• Cancellation from 7 days before the day of arrival or in case of no-show: 100% of the agreed total price less the paid deposit.
• In case of early departure or late arrival: 100% of the agreed current price for every day not used.
• More than 31 days prior to arrival
• no cancellation fee
• 30 days to 8 days before arrival     
• 50 % of booked value
• In the last week of arrival, also for late arrivals or early departures
• 100 % of booked value

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed.
In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung 's travel insurance.

The local tax of € 3,50 per person/night (14 years and older) will be charged separately on departure. 

The hotel bill can be paid on the spot in cash, with EC card, Visa or Mastercard (AMEX is not accepted) or by cheque.

We kindly inform you that your room will be ready for check-In at 02:00 p.m. On your departing day, we kindly ask you to leave the room until 10:00 a.m.

Dogs are allowed in the Montis Suite. Dogs, however, are not permitted in the dining room, in the pool area and the spa area for reasons of hygiene. If you wish your dog to accompany when you eat, then you are welcome to take him into our cosy Stube in our bar area.
We charge Euro 30.00 per day (without food) for extra cleaning costs.